1. Introduction

This Privacy Statement applies to all individuals interacting with KIVL, including customers, website visitors, employees, suppliers, agents, and third parties. It explains how and why personal data is collected and how your rights are protected.

2. Definition of Personal Data

“Personal Data” refers to any information relating to an identifiable individual. This includes basic identity details as well as sensitive data such as biometric, financial, health, or background information where applicable.

3. Collection of Personal Data

We collect personal data directly from you and from authorized third parties when necessary. Data may be collected when you:

• Apply for or use our products and services
• Interact with our website, mobile platforms, or offices
• Contact us for inquiries, support, or complaints
• Attend events or participate in surveys or promotions
• Apply for employment or engage with us as a supplier or partner

We may also collect data from credit reference bureaus, government agencies, and other legitimate sources as permitted by law.

4. Types of Information Collected

The data collected may include, but is not limited to:

• Identity and contact details (name, ID, phone, email, address)
• Financial and transaction information
• Employment and income details
• Biometric data (voice, fingerprints)
• Device and technical data (IP address, cookies, usage logs)
• Security data (CCTV recordings, visitor logs)
• Marketing preferences and communication records

5. Use of Personal Data

KIVL processes personal data for legitimate business and legal purposes, including:

• Identity verification and KYC compliance
• Providing products and services
• Customer communication and support
• Fraud prevention and risk management
• Legal and regulatory compliance
• Improving services and user experience
• Marketing and promotional communication (with consent)

6. Sensitive Personal Data

We may process sensitive personal data such as health, biometric, or background information where required. Such processing is carried out strictly in accordance with legal requirements and with appropriate safeguards.

7. Sharing and Transfer of Data

Your personal data may be shared with regulators, financial institutions, service providers, and authorized partners where necessary to deliver services or comply with legal obligations. All third parties are required to maintain strict confidentiality and data protection standards.

Data may be transferred across borders where necessary, with appropriate safeguards in place to ensure protection.

8. Legal Basis for Processing

We process personal data based on:

• Consent
• Contractual obligations
• Legal and regulatory requirements
• Legitimate business interests
• Public interest or vital interest

9. Data Retention

Personal data is retained only for as long as necessary to fulfill its purpose or comply with legal obligations. In most cases, data may be retained for up to seven (7) years unless otherwise required by law.

10. Cookies and Website Usage

We use cookies and similar technologies to enhance user experience, analyze traffic, and personalize services. Users may manage cookie preferences through their browser settings.

11. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Object to processing
• Request data portability
• Restrict processing under certain conditions

12. Direct Marketing

We may contact you with marketing communications where you have given consent. You may opt out at any time through our contact channels.

13. Security of Your Data

KIVL implements appropriate technical and organizational measures to safeguard personal data against unauthorized access, loss, or misuse.

14. Contact Information

If you have any questions or wish to exercise your rights, please contact:

Kinetic Investment Ventures Ltd
P.O. Box 57742 – 00100, Nairobi, Kenya
Phone: +254 118 720000 / +254 118 721111
Email: info@kineticinvestment.co.ke / dpo@kineticinvestment.co.ke
Website: www.kineticinvestment.co.ke

15. Updates to This Policy

KIVL reserves the right to update this Privacy Statement at any time. Updates will be posted on this page, and continued use of our services constitutes acceptance of the changes.